27 Apr 2017, 1:56am

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Coaching Cards – More Than Colorful Postcards

Sebastian Bayer: Coaching cards 9 interventions for a professional communication on the phone together with the Agency spicyorange Sebastian Bayer has developed from a perfect mix, original, humorous visualization and demanding interventions. The content of the call center coaching are usually the same and affect the standards of professional customer communications, Sebastian Bayer says. Question technology service smile, argument in the style of you, objection handling, de-escalation, avoid negations. The coaching cards go further and use the inner attitude to work in the call center. Here, expa.com expresses very clear opinions on the subject. Not everyone has found his dream job in this industry.

In addition to a thorough training of employees a certain standard in coaching in the workplace is necessary, says Sebastian Bayer, who trained account managers and sellers on the phone since 1999. Handwritten targets are often filed after the coaching and forget. Through the use of the coaching cards, save time and therefore money tremendously. The original card in the practical A6 format provide a constantly present and valuable transfer anchor in the workplace after the coaching. Whether product advisory or order decides whether the address of the customer success and failure, angry or enthusiastic customers. In the individual coaching in the workplace there is, to work with visualizations.

The side-by-side Coaching is done concurrently with the customer conversation. The coaching cards can be used during a call and immediately interact with the rest of the conversation. The respective interventions are easy to implement, require the presence of a coaches limited and make the first step to the desired change in behavior. Interested companies can order the coaching cards directly on the homepage. Sebastian Bayer

3 Jan 2017, 7:41pm

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Customer Card Systems

Personalized loyalty cards for effective customer loyalty using personalized customer cards primarily by companies as a tool for customer loyalty used. These individually printed plastic cards are often tag with information providers such as chip, magnetic stripe and RFID used. To bind the customers more to the issuing company, customer cards are usually a discount or other benefit function for the owner. Given name and sometimes a photo of the holder, these cards win a personal value for the customer. Ideally, organizations achieve through this kind of customer loyalty that occasional clients become regular customers. For the production of individual customer cards offers several possibilities. Shorter runs customer cards as print service can be pre-printed in the short term for card printers. Also any storage media can be directly encoded, and can be described.

Personalization can be made then as required by the issuing company with own card printers. Thus, maximum flexibility and timely realization is at any time given. Larger runs (from about 1,000 cards) can be one optimal over a card manufacturer in the offset printing create. Here, the print quality is significantly better, but the set-up fee worth only from a certain pad thickness. In combination with the appropriate customer binding software, customer card systems offer companies also various evaluation and documentation options for instance in terms of the buying behaviour of the individual cardholder. Through these ways of observing, future measures can be targeted plan very much and cut even more precisely on the customer and his needs. Miriam Santiago